Privacy Policy

Privacy Policy Veggiepet

This Privacy and Cookie Policy applies to all activities carried out within VeggiePet BV

This is the website of: VeggiePet BV , registration number at the

Chamber of Commerce number is 86430300

B.T.W.-nummer is NL863964485B01

Email address: info@veggiepet.com

Business address: Strawinskylaan 257, 1077XX Amsterdam

Postal address: Strawinskylaan 257, 1077XX Amsterdam

When you are a user of one of our websites or services, we may collect, use, disclose and store your personal data as described in this Privacy and Cookie Policy.

Privacy statement

VeggiePets promise:

We take your data seriously. You can rest assured that your data is safe with us and that we comply with the law.
We do not sell your data to third parties for commercial purposes
We inform you about the use of your data and offer you options to view and adjust your data and the choices you have made regarding your privacy.
You decide what happens to your data. We respect the choices you've made regarding your privacy.
You can request insight, request changes or request the deletion of all data we have stored about you at any time.

How do we collect your data?

When visiting (one of) our Websites
By transferring data (analog or digital)
When you as a customer request products or services
When subscribing to newsletters and emails
When using social media channels such as Facebook

Data you provide to us

We process your personal data when providing our services (for example, data provided to us via email, phone, our store, our app, or during a conversation). The personal data we collect includes:

o (company) name;

o address;

the postcode;

o place of residence;

o country;

o telephone number;

about gender;

o date of birth;

o email address;

o password;

o payment details;

o purchasing behavior;

o language choice;

o animal and/or garden profile

Data we collect automatically:

When you visit (one of) our website or apps, we automatically collect data that is sent to us via your computer, smartphone, tablet or other equipment.

This data may be collected using cookies. You can find more information about how cookies work and the different cookies we use in the "Cookies" section. The personal data we collect includes:

browser data;
operating system;
duration of your visit;
pages you visit;
links you click on;
location data based on your IP address;
connection data, such as the IP address.

What does VeggiePet process personal data for?

VeggiePet collects and processes data for the following purposes:

To process orders for products and services (a contractual obligation)

To fulfill orders for products or services. When you place an order, we process your personal data to deliver it to your desired address. We also need your information to process payment for your products.

To be able to inform you first

To be able to send you, as a customer, newsletters and messages first and thus inform you about current offers and promotions.

To maintain the relationship with you and to carry out orders

If you're a customer, we want to provide you with excellent service. To achieve this, we process personal data. We use your name and address, for example, to maintain contact.

To protect your and our interests

To be able to inform you about a new privacy statement if the situation requires it, but also if a data breach occurs.

For the development and improvement of our products and services

To provide you with the best possible service, we are continuously developing and improving our products and services, such as our website. In some cases, we process personal data for this purpose, for example, if you ask a question about a product. We can also further develop our products and services through market research and data collection.

For promotional and marketing purposes

We may process your personal data for promotional or marketing purposes. For example, to inform you about a new product that may be of interest to you, or to better respond to your needs. We may link your use of our website to the information we have about you to improve our services and show you relevant advertisements. We may also use the data we have collected about you to perform analyses. These analyses help us improve our services. We may send you personalized offers based on, for example, previous purchases that we believe are relevant to you.

To comply with legal obligations

In the Netherlands, we are obliged to retain certain data for the tax authorities, for example.

Providing your personal data to third parties

We do not share personal data with third parties for commercial purposes. We may disclose your personal data to third parties solely for the purpose of providing our services, in accordance with this Privacy and Cookie Policy and applicable laws and regulations.

We use various third-party services to process your personal data. These third parties act as data processors for Veggiepet.com. Your personal data is processed by our processors on secure servers within the EU. Veggiepet.eu has concluded data processing agreements with all its processors in accordance with European and Dutch privacy regulations. These parties include: delivery partners, suppliers or repairers, product support services, payment partners, IT service providers, and parties that collect our reviews. In addition, individual legal entities within VeggiePet have limited access to your data for various marketing purposes.

You can object to the above-mentioned disclosures to third parties by sending an email to info@veggiepet.com.

We also provide your personal data to third parties to the extent required by law and regulations (such as holders of intellectual property rights, supervisory authorities, tax authorities, police and other legal authorities).

We will not disclose your personal information to law enforcement, other government officials, or other third parties without a court order or formal government request in accordance with applicable law, unless Veggiepet.com believes in good faith that disclosure is justified.

Retention periods

We do not retain your data longer than necessary to achieve the purposes for which it was collected and processed. We also delete your data if it is determined to be outdated or if the data subject requests its deletion. Data linked to an account is retained until the account is deleted. We deviate from the above retention periods if there is a legal exception (including tax retention obligations), or if we need this data for a longer period for our services or in the event of a dispute.

Security of your personal data

We will take all reasonable organizational and technical security measures to protect your personal data and protect it from loss, improper use, or modification. We always use a secure (SSL) connection during the ordering process and when sending contact forms.

Links to other websites

Our website contains links to third-party websites that may have different terms and conditions for processing your personal data. We are not responsible for the processing of your personal data via such third-party websites.

Your right to access and change

You have the right to request access to your personal data in writing. You can submit this request by email to: Info@veggiepet.com

If you suspect that your personal data contains inaccuracies or has been processed incorrectly, you can request us to correct, supplement, or delete this personal data. You can object to the processing of your personal data for marketing purposes using the contact details above or the available opt-out options. You can also request us to restrict the processing of your personal data. Furthermore, you can request us to transfer your personal data to another controller. Objections and requests for access, modification, deletion, or transfer of your personal data will be processed by us within four weeks, in accordance with the law.

You can view your data at any time via your account on the VeggiePet website and in the apps.

Younger than 16

Everyone, young and old, is welcome to visit our stores and/or use our services. However, if you are under 16, we are not permitted to process any personal data about you unless your guardian(s) have given permission. We request that you do not provide us with any personal data if you have not received permission from your guardian(s).

Your account at Veggiepet

To fully utilize the services and functionalities offered by VeggiePet through the website(s) and app, you can create a webshop account. When you create an account, you will be asked to provide certain information. You are not obligated to provide all of this information. Providing a valid email address, password, and first and last name is mandatory. You can also provide more information at your own discretion. You can always update the information you provide. However, the more information you provide, the better VeggiePet can tailor its services to your needs. VeggiePet uses the information provided, in addition to the purposes stated elsewhere in this Privacy Statement, to create the account and provide you with the associated functionalities.

If you want to use a new feature that requires you to provide previously submitted information, this information will be filled in automatically. This prevents you from having to re-enter data for each new feature.

Personal offers

VeggiePet builds a profile based on the data collected. Based on this profile, VeggiePet tries to tailor its offers to you as effectively as possible. These offers may be brought to your attention through newsletters, emails, mail, or personalized offers on the VeggiePet website, the VeggiePet app, or third-party websites. This happens only through the channels for which you have given your consent via the VeggiePet website, emails, or the app.

To personalize the offer, VeggiePet uses some of your data, including: the products you buy from VeggiePet, the store and channel you use, which VeggiePet offers you use, what you click on in our newsletter, your website visit data, and your app usage data. In addition, the information VeggiePet sends you is tailored to the pet and garden profile you complete and the store you specify in your profile.

VeggiePet also processes your card number and the information you've provided us, such as your first name and email address. VeggiePet stores this information until you change or delete it. You can change or delete it through your VeggiePet account.

Emails and newsletters

On the VeggiePet website, you can subscribe to receive email newsletters with offers and general information about VeggiePet promotional campaigns. VeggiePet processes your data to send newsletters. If you no longer wish to receive these newsletters, you can unsubscribe at any time using the opt-out link provided in the newsletter. There are different types of newsletters, including VeggiePet, review emails, and subscription emails. You must unsubscribe and subscribe to these separately. VeggiePet will retain your subscription and data until you indicate that you no longer wish to receive the newsletters. In that case, VeggiePet will still record that you have unsubscribed.

Contact met VeggiePet

If you contact VeggiePet customer service with questions or complaints about VeggiePet's services, your contact information and your question or complaint will be stored by VeggiePet. VeggiePet may ask you for further information if it deems it necessary to answer your question or handle your complaint.

The data collected in this way is used, among other things, to answer the relevant question and handle complaints. The data provided is also stored in the central database and used for the purposes stated in this Privacy and Cookie Statement.

Cookies are small, simple text files that we place on your computer, tablet, or mobile phone when you visit our website. These cookies store information about your website visit. The next time you visit with the same device, the information in this text file is consulted so we can recognize you.

Safe and confidential

The information stored in the cookies is used by this website and may be used by third parties to collect personal data such as your IP address and track you when you move between websites. This only happens if you have given permission for the cookies.

We use the following cookies:

Functional cookies

We use functional cookies to ensure the website functions properly and to improve your experience. We also use cookies to customize the website to your preferences.

Session cookies

We use session cookies to track which parts of the website you viewed during your visit. This allows us to tailor our services as closely as possible to our visitors' browsing habits. These cookies are automatically deleted when you close your browser.

Tracking cookies
Tracking cookies are used to collect information about your browsing behaviour and how you arrived at our website. This serves the purpose of tailoring your advertising consumption (on other websites) to your browsing behaviour, so that they are as relevant to you as possible.

Analytical cookies
Google Analytics and other analytical cookies are used to track how our website is used. This allows us to improve the quality of the website. The information obtained using the Google Analytics cookies is transferred securely (via SSL) to and stored by Google on servers in various countries within the EEA and beyond. To read what Google does with your (personal) data, you can read Google's privacy policy for more information, as well as the specific privacy policy of Google Analytics .

Social Media cookies

Our website includes buttons for social networks like Facebook, Instagram, and Twitter. These buttons work using pieces of code originating from Facebook, Instagram, and Twitter, respectively. This code places cookies. We have no control over this. Please read the privacy policies of Facebook , Instagram , and Twitter (which may change regularly) to learn how they handle your (personal) data processed through these cookies.

Most browsers offer you the option to refuse the placement of cookies. Below you will find an overview of browsers and a corresponding manual for refusing cookies. Rejecting cookies may negatively impact the functioning of our website:

Apple Safari

Google Chrome

Microsoft Internet Explorer

Mozilla Firefox

Final provisions

Privacy and Cookie Policy Changes:

We reserve the right to change this Privacy and Cookie Policy from time to time by posting a new version on our website.

Contact details www.veggiepet.com:

If you have any questions about this Privacy and Cookie Policy or about how we process your personal data, you can contact us in the following ways: